Thing 12 - IM

I'm at Kempsville and we are not currently participating in the VBPL Im service, so I have no experience with it. I IM'd whoever assigned IM this evening and asked some questions...how it was going, how many questions they get, etc.
It sounds like this is a service that doesn't get used very much yet.
I would imagine that once more and more people become aware of it - it may become more heavily used. A completely anonymous way to ask a question might appeal to some moreso than making a phone call or asking in person.